Why Can I Not Receive Emails

Check The Conditions Of The Triggersare The Conditions Of The Trigger Preventing The Emails From Being Sent

How to Fix Gmail Not Receiving Emails Issues? [ 5 Solutions]

Triggers can be changed by different administrators. Open your version of the or Notify requester of new proactive ticket triggers and make sure it matches the default conditions.

The trigger, Notify requester and CCs of comment update, should be set as follows:

  • Meet ALL of the following conditions
  • Ticket | Is | Updated

Change Your Email Sorting Options

Your sorting options might be another reason why you’re not receiving emails in Outlook.

You can sort your emails in a number of ways in Outlook. If these sorting options are configured so that they don’t show your most recent emails at the top, your newly-received emails might be mixed in with other messages. This might make it look like you’re not receiving emails on Outlook at all.

A quick and easy way to fix this is to change the email sorting order in Outlook. To do so:

  • Open Outlook and click Inbox to the left.
  • Click on the sort by text and choose the Date option.
  • At the bottom of the menu, select Newest on Top. You can also use the arrow icon next to the sort selection to change between ascending or descending.
  • Your recently received emails should now appear at the top of your inbox. Emails not coming through on Outlook isn’t always a server issue. Sometimes, they’re there. You just can’t see them.

    Check The Email Storage Space

    If you dont have any remaining storage space in Gmail, you are not going to receive any emails. To check the storage space you have, go to your Google Drive and you will see the available storage space on the left side of the screen. If you are about to cross the free limit, you can buy more storage at any time. The maximum free storage space provided by Gmail is 15GB.

    If you dont want to buy the storage space, you can clear up the clutter from your email account to allow entry to new emails. Remove the emails from the bin that are of no use to you.

    You May Like: How To Find Email In Archive

    Check Your Inbox On The Server

    All email servers have web mail. Knowing how to use web mail is critical. When you use web mail you are literally looking directly into the mail server. It is an essential diagnostic tool. Web mail represents the halfway point between your clients email server and your desktop.

    Have your client send you an email while you are logged into web mail. Click Get Messages as they do. If the mail shows up, fine. If not, it got stopped somewhere above.

    If the mail shows up then your mail server is working fine. There are a lot of things that can go wrong and ALL of them are your fault. Here are the most common things that go wrong starting with the most prevalent.

    Use The Mail App On Windows

    Unable to Receive Emails on Gmail®

    Windows Live Mail 2012 no longer connects to Outlook.com accounts. Windows Live Mail users will need to use a different app or use a web browser to visit www.outlook.com. The built-in Mail app on Windows is the recommended replacement for Windows Live Mail 2012, and is the most-used email application among Outlook.com users today. Read more about why Windows Live Mail 2012 will not connect to Outlook.com.

    Read Also: How To Find Email In Archive

    Collecting Your Mail On Multiple Computers Or A Mobile Phone

    If you have your mailbox configured on multiple computers or mobile devices , check if the message has arrived on any of those computers. If so, it could indicate an issue with your current Outlook configuration only and a new mail profile might help.

    If you are using a POP3 account, make sure you have configured all your devices to leave a copy on the server so that each device can collect all mail.

    By Using The Inbox Repair Tool Provided By Microsoft

    If all the above manual methods are not useful to you, then you can easily use the Inbox Repair Tool to repair Pst Files. Follow the given below steps:

    • Close MS Outlook completely
    • Go to C:\ Program Files or C:\ Program Files / and search for scanpst.exe or you can use the command: Outlook 2016: C:\ Program Files or \Microsoft Office \ root \ Office16 to open scanpst.exe.
    • Open SCANPST.exe and press the browse tab
    • Navigate to Documents\Outlook Files to find your PST file.
    • Hit Start to begin scanning your PST file.
    • If you have errors or inconsistencies at the end of the scanning process, click the Repair button to fix these.
    • Start Outlook again and see if your emails are leaving the Outbox or not.

    Recommended Reading: How Do I Recover Deleted Emails From Gmail

    Clear The Outlook Cache

    Like most apps, Outlook saves cache files on your computer to improve performance. These files might sometimes be the reason why Outlook can’t receive emails.

    You can try deleting the Outlook cache and see if that solves the problem. This won’t delete any of your Outlook emails or their attachments.

    To clear the cache:

  • Press the Win + R keys to open the Run dialog box.
  • Type the following and hit Enter: %localappdata%\Microsoft\Outlook
  • A File Explorer window will open, and you’ll see a folder called RoamCache. Open this folder your Outlook cache files will be located there.
  • Select all files in this folder by pressing Ctrl + A. Then, right-click on any one file and click Delete .
  • If this fixed your issue, make sure to delete these files from the Recycle Bin as well to save space.
  • Try Deleting Large Size Email Attachments:

    Issue with not receiving emails in Outlook? Check send/receive (work offline)

    Sometimes, it can happen that largely-sized attachments such as images, videos, and other files can cause the emails to not send properly. You can move ahead by deleting the large attachment files and resending the emails. You can do this easily by opening the Outlook folder, then right-click on the email that is not sending and click on Delete.

    Don’t Miss: How To Find Email In Archive

    Both Webmail And An Email App Are Malfunctioning

    • If you have setup an email account in your email client as a POP account, then you may not have the option enabled to leave a copy of the email on the server. By default, your pop account will connect to the mail server, download, and remove all email on the server for that particular email address. If you check with your email client first and then check with your webmail, your webmail will not be able to find any email as it was downloaded and removed from the mail server by your email client.
    • Most email clients solve this problem by allowing you to connect and leave a copy of the email on the server. This in turn allows you to download your email from more than one email client. This setting can be set within the advanced settings of most email clients. For example, in Microsoft Outlook Express:Open the email accounts settings, click the More Settings button, and then click the advanced tab. You will then see an option at the bottom to leave a copy of the email on the server.
    • In most email apps, you will also see an option to leave a copy of the email on the server, as well as to delete it after a set number of days. If you dont ever delete the email from the server, sooner or later you will reach the disk quota of your email account and will not be able to receive any new messages.

    If you are still experiencing issues, please contact our Live Support Department for further assistance.

    Why Cant I Receive My Email

      If youre able to send emails but not receive them, there are a few things that can be causing this issue. Before contacting us, try the following:

      • To send and receive email, the proper server must be identified in your email settings. For more information on servers and other settings, see How do I set up an email account?
      • Your full email address must be entered as your user name, including .

      If you still cant receive emails after verifying everything above, contact technical support.

      Also Check: How Do I Recover Deleted Emails From Gmail

      Fetching Missing Emails Is Easier Than You Think

      Why is my Outlook not receiving emails? If you haven’t been receiving emails in Outlook, one or several of these tips should solve the issue. If Outlook isn’t receiving emails even after trying them all, you might have a bigger problem on your hands.

      The good news is, if you’re a normal person, doomsday is not likely one of the fixes described above should have you squared away. There’s little more frustrating than when Outlook is not receiving emails, but the obstacle will rarely be insurmountable. On to the next crisis.

      Turn The Email Forwarding Off

      Why can I Not Receive Incoming emails?  deetrain

      You may have turned the email forwarding on in the past and forgot to turn it off for your email account. This can be the reason you are not receiving emails on Gmail. So you need to turn the email forwarding off to start receiving the emails again.

      • Open the settings section of the Gmail account.
      • Click on the option Forwarding and POP/IMAP from the available choices.
      • Select the Disable Forwarding option and click on the Save Changes button.

      You May Like: How Do I Recover Deleted Emails From Gmail

      Things To Check If A Recipient Does Not Receive Your Email

      Did a friend or colleague tell you that he or she did not receive an email that you sent? If so, here are the initial steps that you should take to identify the reason for this. The problem could be on your end or on his or her end so lets start by trying to figure this out.

      Typically, if the problem is on your end then youll get an email notifying you that the email was not delivered. These emails are typically not very easy to interpret, but hold onto this email since it often includes helpful clues. These emails often indicate if the delivery problem is temporary or permanent. If its permanent then show this email to your IT person so he or she can interpret for you. Perhaps it is as simple as you made a typo in the recipients email address. Or, perhaps your mail server has been blacklisted. If the problem is temporary then wait a few more hours to see if your email can ultimately be delivered. If your email isnt bounced back to you, then the problem is most likely on the recipients end.

      You may not be able to solve the problem, if its on the recipients end, but here are some suggestions that you can make to the recipient.

    • Ask the recipient to check his or her junk folder to see if your email was marked as spam and thus not placed in his or her Inbox.
    • Ask the recipient to add your email address to his or her whitelist.
    • Not Receiving Emails On Iphone

      iPhone Tips

      4 min read

      The combination of emails and iPhone has made communication exceptionally simple, convenient and fast. In fact, as of today, most of the professional and business-related conversations take place through emails. With that said, what will happen if you are not receiving emails on iPhone?

      If you are not getting emails on iPhone like it used to be, you can consider this article as a source of remedies to overcome it.

        Don’t Miss: How To Send A Video Through Email That Is Too Large

        Have You Changed Your Password Recently

        If you’ve changed your password on the website for your email account, you’ll need to change it in Outlook, too.

      • Choose File> Account Settings> Account Settings.

      • On the E-mail tab, choose your email account, and then select Change.

      • Enter your new password in the Password box, then choose Next> Close> Finish.

      • Note: If you sign in to your mail account with the same credentials that you use to log on to your network, you won’t see the screens shown here. You’ll need to change your email password by changing your Windows network password. Press Ctrl+Alt+Delete, choose Change a Password, and follow the instructions Windows provides.

        Once youve changed your password, you might need to open and send the message again.

        Ensure The Sender Is Not In Your Block List

        10 Tips to Fix Outlook Not Receiving Emails Issue

        You might find yourself wondering: âWhy am I not receiving emails from a particular sender?â

        Outlook lets you keep a list of blocked addresses, everybody you don’t want to receive emails from. Perhaps a trusted email sender somehow made it onto this list. Their emails are getting rejected, and it looks like Outlook cannot receive emails from them.

        If this is the case, removing the sender from the blocked list should fix the issue. If Outlook stopped receiving emails from somebody you know:

      • Click the Home tab at the top of Outlook and select .
      • Click on from the newly opened menu.
      • Select the tab that says Blocked Senders to view the list of people that you’ve blocked in Outlook.
      • If the person you’re expecting an email from is on this list, click on their name and select Remove. This will remove them from the blocked list, so you can receive their emails.
      • Related: How to Create a Signature in Outlook

        You May Like: How Do I Delete Emails On My Iphone

        Check The Gmail Storage Quota

      • Click Upgrade Storage in Google Drive to open the tab shown directly below.
      • The maximum freely allocated storage space for Gmail, Google Drive, and Google Photos is 15 GB combined.
      • Users who have reached the 15 GB storage mark will need to free up some space. To do that, open Gmail in a browser.
      • Then select some emails to delete and click the Delete button.
      • Click More on the left of Gmails tab.
      • Then click Bin to open it.
      • Click the Empty Bin now option to erase the emails there. Thereafter, users might start receiving Gmail emails again.
      • Users cant receive emails when they no longer have any free Gmail space. To check storage, open your page .

      • Users can delete filters by clicking the Settings button and selecting Settings.
      • Click Filters and blocked addresses to open the tab shown below.
      • Select all filters listed on that tab.
      • Press the Delete button to erase the filters.
      • Gmail users not receiving messages in their inboxes can be due to filters rerouting emails to alternative folders, such as All Mail.
      • Solve Cannot Send Emails From Outlook Professionally

        You can download the PST Email Repair tool to repair and recover all the PST emails and files in MS Outlook. This helps in restoring all Outlook email items like Emails, Calendars, Contacts, and Distribution groups, etc. It supports PST files created by MS Outlook 2016 and other older versions of Outlook with no limitation on file size. It offers you to save the recovered PST files data into multiple formats like PST, MSG, MBOX, DBX, and EML file format.

        To Sum Up

        From this article, you can know that the message cannot send emails from outlook 2016 but the outlook is receiving emails, this can occur in many circumstances. I have explained the manual methods to deal with this problem. You can try sending your emails in outlook 2016 using these methods.

        You May Like: How Do I Recover Deleted Emails From Gmail

        Popular Articles

        Related Stories

        Stay on top - Get the daily news in your inbox