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Q: How much does Amazon Connect outbound campaigns cost? For outbound campaigns pricing information, see .
Q: How does Amazon Connect outbound campaigns support compliance? Outbound campaigns provides native Amazon Connect features to support local compliance regulations out of the box. Use do-not-call lists to prevent calling customers, and set quiet time controls, based on time of day, day of week, or holiday, when you want to avoid calling customers. Configure the maximum call attempts, and speed up time to connect a customer to an agent by disabling answering machine detection.
Q: Can Amazon Connect outbound campaigns integrate with other contact center products? Native to Amazon Connect, outbound campaigns will work only with your Amazon Connect cloud contact center.
Regions available: US East , US West , Asia Pacific , Europe
Countries available for voice calling: Outbound campaign calls can be made to customers in the US, UK, Australia, and New Zealand.
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What Are The Scammers Hoping To Achieve
Why bother sending these emails, you may wonder? What are they hoping to achieve?
In this case, the order confirmation was for a new iPhone. The goal of the email is to instill panic – someones ordered an expensive iPhone on your account and theyre having it delivered to a different address. The scammers are hoping youll spring into action to cancel the order.
Thats where the telephone number comes into play. Thats not a genuine Amazon line – if you Google the telephone number, youll find others reporting its a fraud. The scammers are hoping youll ring that number to cancel the order, at which point they will probably ask for personal details such as your name, address and credit card number for security reasons. Bingo! Your identity has just been stolen and now theres every chance your credit card will be used for fraud.
One: Sign In To Amazon And Head To Your Account Page
First, head to Amazon.com , Youll need to do this using a desktop web browser or by requesting the desktop site in your mobile browser. For whatever reason, you cant reach the option on the mobile version of their site, or in their mobile app.
This page contains all of the settings for your Amazon account. Note that settings for other Amazon propertieslike Audible, Woot, Kindle Publishing, and so onare not included. Youll need to disable emails for those services separately.
How To Contact Amazon Customer Service By Phone
You can call Amazon customer service by phone at 1-888-280-4331. This line is open 24 hours a day, 7 days a week. However, you will probably have to wait on hold and then answer a series of questions from a customer service bot, but you can eventually talk to a real person.
You will also need to have a smartphone on hand that is linked to your Amazon account. At the beginning of the call, Amazon requires you to verify your identity by replying to a text message.
If you dont want to talk to robots on the phone, you can also contact Amazon customer service via chat. Heres how:
Check The Website Address
Some phishers set up spoofed websites that contain the word amazon somewhere in the URL. Genuine Amazon websites always end with .amazon.com or .amazon.es that is, sellercentral-europe.amazon.com,sellercentral.amazon.ca,www.amazon.com,amazonsellerservices.com, or www.amazon.ca.
We never use a combination such as security-amazon.com or amazon.com.biz.
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Verify Your Email Address
As with any registration process, youll need to prove you used your own email address or, at least, that you used the right one. Once you log into the Amazon SES Console, click on the Verify a New Email Address link. Then, enter your preferred address and click the corresponding button, which you can see on the image below.
Once you complete the previous step, you should receive a confirmation email from Amazon SES. Keep in mind that the verification link is valid for 24 hours only once you submit the request. After clicking the link, the status of the address in the SES Console should change from pending verification to verified.
If You Selected Phone Have Amazon Call You
If you choose to contact Amazon customer service by clicking Phone, youll see this screen.
Click Edit Items or Details to go back to the previous screen if you entered any information incorrectly. Otherwise, click the drop-down menu labelled Country and select what country youre calling from, click in the boxes marked Your Number and type in your phone number, and then click . An Amazon customer service representative should call the phone number that you entered shortly, and they will walk you through solving the problem.
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Clues An Email From Amazon Is Actually A Fake
At first glance , this email passes as a legitimate Amazon package tracking email. Instead, it is a spoofed email. Here are the top ways to detect if a message is really from Amazon.
Fake Amazon email tip #1 from cybersecurity experts
Check the “from” line to see who sent the email. In this case, the Amazon email spoofers were either too lazy or too dumb to change it. Clearly, the email is not even from Amazon but another random website address.
However, be aware, if you get an email with a “from” line that says Amazon.com, that is not enough information to know if it’s a legitimate Amazon email. So keep going.
Amazon emails will typically address you by name and include your shipping address. This email does neither of those things. Those are warning signs.
Fake Amazon email tip #2
Look for typos, misspellings, and phrases that don’t seem to make sense.
Look at the delivery date. It says Approximate Arrival: December 19, 18
This is sloppy work, they forgot to type the 20 in 2018. We’ve seen worse examples, for sure. However, this gives you an idea of what to look for in your hunt for clues.
Fake Amazon email tip #3
Hover over buttons, product ads, and blue hyperlinked text to see where it will take you. Do not click these links, simply hover over them. In this spoofed Amazon email we found the following. The”Track your package” link takes us to a random website claiming to be ” mrcosmetic
How To Contact Amazon Via Email
There are only two email addresses that you can use to contact Amazon customer support. For issues with your account or billing, send an email to . For general questions, send an email to .
However, it can take Amazon customer service representatives several hours or even days to respond to an email. On the other hand, sending an email does create a record of your correspondence, so it might be the best option in some cases.
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How To Call Amazon Customer Service
‘s customer service phone number is 1-888-280-4331, and that number is live 24 hours a day, seven days a week.
But calling Amazon often comes with a wait, and it also requires you to have on hand a mobile phone that is paired with your Amazon account, as the customer service representative will send you a verification code via text message before you can start asking your questions or sharing an issue.
If calling seems like a hassle, however even with the potential ease of voice-commanding a call on an there are other ways to contact the company.
How To Call Amazon
The Google search “does Amazon have a phone number” returns about 2,200,000 hits. The good news is that the answer is yes, they do. ‘s customer service phone number is 1-888-280-4331. And you can call that number 24 hours a day, seven days a week.
But calling Amazon often comes with a wait, and it also requires you to have on hand a mobile phone that is paired with your Amazon account, as the customer service representative will send you a verification code via text message before you can commence asking your questions or sharing an issue.
If calling seems like a hassle, however even with the potential ease of voice-commanding a call on an Amazon Echo there are other ways to contact the company.
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How To Get Help From Amazon Customer Support Online
Here is the step by step process that you can follow to resolve your issue.
Amazon also has an app where you can seek help.
How Do You Tell If Your Amazon Order Email Is Real Or A Scam
The purpose of these emails is to get you panicked. These Con men or Scammers hope you will trust them and call the fake customer support number they have conveniently provided in the email. That phone number will take you right to the scammer! And that is exactly what they want. They will then give you some story about verifying the details of your account. If you fall for it and give out passwords, you are giving the scammer access to your account.
As I read this email, I have to confess it almost worked! My first thoughts were to call the convenient customer service number they provided. My immediate thinking, was that this was a real legit amazon order conformation. As I looked over the email, I had second thoughts about that.
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How To Tell If That Email You Get From Amazon Is Legit Or A Phishing Scam
As the worlds largest online retailer, sends untold numbers of emails to consumers on a daily basis. Many of them have to do with shipping, receiving, promotions and the like. But some of these emails, despite appearances, are fakes.
Clark, Inc. General Manager Christa DiBiase recently received an email that appeared to come from Amazon asking her to confirm her personal details connected to her account. The only problem? The correspondence didnt come from Amazon.
What To Do If You Receive A Suspicious Email Or Call
If youre on the receiving end of an email or call that purports to come from Amazon, do not click on any links, call a listed number, or hand out sensitive information. Instead, log in to your Amazon account first.
Next, go to the Your Orders section of the website. This is found on the upper right-hand side of the toolbar, underneath the Account & Lists heading.
Here, you can see a full list of all your purchases and instantly see for yourself if there have been any unauthorized purchases.
If youd like to talk to an Amazon representative about any concerns, never rely upon a number provided in an email. Instead, contact Amazon Customer Service directly over here.
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Three: Configure Your Email Subscriptions
For whatever reason, you have to configure Amazons email subscriptions separate from the promotional emails you configured in the previous section.
Back on the main Your Account page, under that same Email alerts, messages, and ads section, click the Email link.
This page shows the email subscriptions in which youre currently enrolled.
To double-check, click the Browse All Subscriptions tab. This is the master list of all Amazon email subscriptions. Make sure all of the options you dont want are turned off .
As if to drive the point home that they really would prefer to annoy you with emails, Amazon will send you an email confirming that you dont want to receive any email from the lists you just disabled. Ugh.
Additional Information About Emails Text Messages And Webpages
Don’t open any attachments or click any links from suspicious emails or text messages. If you’ve already opened an attachment or clicked a suspicious link, go to .To increase the security of your account, we recommend enabling Two-Step Verification. For more information, see Enable Two-Step Verification.
Suspicious or fraudulent emails, text messages, or webpages not from Amazon.com may contain:
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If You Get This Amazon Scam Email You Should Delete It Right Away
Thanks in part to the coronavirus pandemic, more people than ever before now rely on Amazon for their shopping needs. During the June 2021 quarter, Amazon generated more than $113 billion in revenue.
Of this figure, nearly $68 billion was attributable to online sales. With Amazons user base growing, and with so much money involved, its no surprise that Amazon users are increasingly being targeted by scammers.
More Amazon Deals from BGR
You might recall a recent where a woman was bilked out of $2,000. In that particular scheme, scammers called the woman and said someone was trying to buy an iPhone via her Amazon account.
After revealing sensitive financial information, the scammers were able to steal money from her checking account.
Is This Amazon Email Fake How To Spot The Scams
Find out how to spot the fake Amazon emails
Every day, I get several emails pretending to be Amazon order confirmations. Even though many of them are so obviously faked that they get deleted straight away, there are a few that are convincing enough that you can see how people are fooled. And people clearly are fooled, or else these messages wouldnt keep arriving.
Here, Im going to show you how to spot fake Amazon emails, what the fraudsters are hoping to achieve and what you should do with these fraudulent messages.
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