How To Email Seller On Amazon

Selling On Amazon Can Be A Bear

How to Contact Amazon Seller Support & Get Help with Your Seller Central Account or Business

Currently, you can select from two distinct options online. If you get a social media website and you want to share some of your poems, ebook publishing is excellent. You do not demand a website, which is helpful for brand-new sellers. There are a lot of different sites like Pandora available for music fans to relish. Put in the item kind and name and Amazon will automatically take you into the right page to list it.

What Is The Amazon Seller Central Phone Number

After proper research, we found that there is no direct phone number or helpline to contact Amazon customer support, especially for sellers.

The only way you can contact them is to log in to your seller account and request contact.

If you are a seller on Amazon and have questions about your seller account, you can contact

If you are a seller in the United Kingdom and have queries about your seller account, you can contact Seller Support Europe.

If you are a seller in Japan and have questions about your seller account, you can contact Seller Support Japan.

If you are selling in India and have queries about your seller account, you can contact the customer support at Seller Support India.

If you are a seller in the United Kingdom and have queries about your seller account, you can contact Seller Support Europe. If youre new to the platform, check out this link to get in touch with the Amazon support team.

If youre selling in Canada and have queries about your seller account, you can contact customer support here.

If youre selling in Australia and have queries about your seller account, you can contact customer support here or you can to get all the helpful information.

If youre selling in UAE and have queries about your seller account, you can contact customer support here.

If youre selling in the Netherlands and have queries about your seller account, you can contact customer support here.

Step 1: Sign in to your Amazon Seller Account by clicking this link.

Bonus Tips To Communicate With Amazon

These three bonus tips are courtesy of our friends atSkubana. The aim is to get a higher quality level of support.

  • This can help with potential language barrier issues and will ensure that the agent has a high level of expertise and knowledge. Captives are trained to handle the most challenging problems faced by Amazon sellers.
  • Use the TAX question section when contacting Amazon Support. This signals to those in charge of support that the question is urgent and needs immediate assistance. It also helps guarantee that the issue is resolved by a highly experienced agent.
  • Be mindful of time differences when calling Amazon. Indian Standard Time is 9 hours and 30 minutes ahead of Eastern. So, calling at 5:51 PM EST / 3:21 AM IST would guarantee being able to reach an agent in the US or South America.
  • Read Also: How To Mass Delete Emails From Iphone

    Send A Critical Message To A Buyer

    On the Contact Buyer page, certain contact reasons are available for you to select based on the order status and specific product categories.

    To send a message related to a specific order, follow these steps in Seller Central:

  • Go to the Orders menu, select Manage Orders.
  • Locate the order that you want to contact the buyer about.
  • In the Order Details column, click the name of the buyer to open the Contact Buyer page.
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    How To Respond To Amazon Messages Of The Buyer

    How To Contact Seller on Amazon Marketplace

    To contact a buyer, the seller should follow the steps described below:

    #1. On the Orders tab, select Manage Orders.

    #2. Locate the order that you want to contact the buyer about.

    #3. In the Order Details column, click the name of the buyer when it is available to open the Contact Buyer page.

    #4. Do one of the following:

    • Using your seller account: On the next page, select the contact reason, complete the message, and click Send.
    • Using your email: In the To field on the Buyer-Seller Messages page, copy the buyers encrypted email address. Then go to your email and use this address to contact the buyer. The buyer still wont be able to see your email address.

    The above steps do not apply to Canceled Orders. For discrepancies or questions about the cancellation process, the buyer should contact Customer Service using the Contact Us form.

    Keep in mind, that all Amazon buyer-seller messages are monitored by Amazons systems, Amazon has access to all correspondence and can use it to resolve any arising disputes or claims.

    Also, Amazon buyers have the right to opt-out of receiving unwanted messages from sellers. However, when buyers initiate contact with the seller, they cannot opt-out of responses.

    Also Check: How To Email A Large Amount Of Photos

    Always Keep Amazons Terms Of Service In Mind When Emailing

    When youre shooting off a quick email to your friend through Gmail, pretty much anything goes. But when youre using Amazons seller email, you have to abide by their Terms of Service. In a nutshell, youll want to make sure youre following these rules:

    • Direct Email Addresses: If youre emailing a buyer through Amazon, the content of the email should circle around an order, fulfilling that order and/or any required customer support.
    • Inappropriate Email Communications: You cant use Amazons email service for things like marketing purposes, so as long as you stick to communicating about an order or necessary support, you should be good.
    • Attempts to Divert Transactions or Buyers: This is a really big point. If youre emailing back and forth with a buyer, you cannot get them to visit your own site or make a purchase there. This means no advertisements, marketing messages, calls to action, hyperlinks, URLs or anything else that could divert them off Amazon with the aim of making a sale.

    With that being said, how are you supposed to gather enough emails to put together a list for a marketing campaign? Simple get the buyers email through Amazon, and get it before the sale is made.

    Once youve done that, heres what you need to know to be effective at communicating through them.

    How To Chat With Amazon Customer Service On Mobile

    To chat with Amazon customer service on the mobile app, tap the three-line icon in the bottom-right corner of your screen and go to Customer Service> Get help with something else > Something else> I need more help. Finally, type in the chat box at the bottom of your screen and tap Send.

  • Open the Amazon mobile app. If you dont already have the app, you can find it on the Apple App Store and the .
  • Then tap the three-line icon. You will find this in the bottom-right corner of your screen.
  • Next, scroll down and tap Customer Service. You will see this at the very bottom of the page.
  • Then scroll down and tap Get help with something else. You will also find this at the bottom of the page.

    Note: From here, you can select any of your previous orders to get answers to common questions. But none of the options on this page or the next pages will allow you to contact Amazon customer service.

  • Next, tap Something else. You will have to scroll to the bottom of the page again.
  • Then tap I need more help.
  • Finally, you can type your question into the chat box at the bottom of your screen. When you are done, tap Send in the bottom-right corner of your screen.
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    An Item Has Been Ordered But Not Yet Shipped

    A quick Google search for Amazon delivery problems will reveal that this particular issue occurs relatively often. What can you do if youve placed an order, but the seller still hasnt made the shipment after several days, weeks, or even months have passed?

    Dont freak out. Theres an easy fix to your problem. Amazon will not charge your credit card until the order has been confirmed. This means that nothing will show up on your bank statement indicating youve paid for a product that was never even shipped. So long as this is still the case, and youre fed up with waiting, you can still cancel the order by:

  • Heading into Accounts and Lists.
  • Clicking on Your Account.
  • Then click on Your Orders and select Cancel Order.
  • Why Does Gethuman Write How

    How to contact a seller on Amazon

    GetHuman has been working for over 10 years on sourcing information about big organizations like Amazon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Can I Contact the Seller Before My Order Is Placed on Amazon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

    Amazon

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    Contacting Amazon About An Order

    Some items are sold and fulfilled by Amazon. In this case, you will not be able to ask questions to Amazon support, but the original manufacturer of the product. You may also check out the frequently asked questions for the product that is in the description. These questions have already been asked by previous customers of the product and may answer your question quickly.

    How to find the frequently asked questions:

  • Go on the product’s page that you have a question about
  • Scroll down until you see ‘Custom questions and answers
  • In the search bar, type the question you have about the product that might have been asked already.
  • If you don’t see an answer to your question, scroll down and click the button labeled ‘Don’t see the answer you’re looking for?’
  • Write and post the question you have about the item, a previous customer, or the manufacturer will answer the question.
  • Contact Them Through The Product Listing Page

    If youve bought, or are about to buy, a product from Seller X, go to the product listing page for the item youve bought or are buying. If youve bought it, it should show up in the Your Orders area of your account.

    If not, go to as normal, search for the product you were looking for, and navigate to the page where your potential seller lists their item.

    Alternatively, if your seller has an Amazon Storefront, you can simply go there, browse till you find the product listing page, and go in that way.

    Amazon usefully lists the Sold by information and provides a clickable link to the name of the seller. Its usually under the Add to Cart and Buy Now buttons on the product listing page.

    On the Information and Contact page for your seller, you should see an Ask A Question button.

    Pressing that button will open up a standard dialogue box. Youll be prompted via a dropdown menu to choose a subject for your message.

    Subjects include the likes of Product Details, Shipping, and Returns and Refunds. Choose the one thats closest to your needs.

    Its possible that youll see toggle buttons, to allow you to differentiate between simply asking about products the seller is selling and products youve already purchased from them.

    Once youve narrowed your query down this way, youll be taken to the next page in the process. There, you should find a blank text box.

    Usefully, the text box also offers you the option to add attachments.

    Also Check: What Does Cc In Emails Mean

    Get Support And Find Solutions: How To Prepare & Contact Amazon Seller Support

      Like It? Then Share

      Amazon has an extensive list of contacts with several support teams all over the world who are ready to help when issues come up.

      Whether its reviews, listings, orders, or customers, theres always something Amazon sellers need to deal with. But with so many points of contact, we know it can be tough to navigate who to reach out to, or when to reach out for support.

      We created a list of contacts that sellers might need at some point or another, including how to prepare so you dont get caught in a never-ending sea of transfer calls.

      Bookmark and share this gem with other sellers for an efficient experience when it comes to contacting Amazon.

      Tips For Emailing Amazon Seller Support

      How to Contact Seller on Amazon from a PC, iPhone or Android

      When contacting Amazon Seller Support via email, we suggest that you address each issue individually. This means you have to open a new case for each issue you are facing. If you put all your issues in one email, chances are you will have to wait longer to get your problems fixed. This is because your case may be transferred from one department to another, fall through the cracks, or simply not get resolved.

      Make sure you research the issue and explain the problem clearly, using structured and concise sentences. Give as much relevant information as you can without going off topic to avoid confusion. The team at Amazon does not have the time to read your email if you write them an entire novel.

      Recommended Reading: How To Get Into An Old Email Account

      When Sending An Email To The Seller Support Team Keep The Following Things In Mind:

      If you feel that writing all your issues clearly will help the representative to address each of the issues, then it is better to go with the option email than to have a phone call. Now, keep the following tips in mind while writing an email:

      • Explain the issue as clearly as possible.
      • Do not deviate the topic because again, writing about different things will make your email move to different departments.
      • Be precise and give as much as information you can.
      • Phrase your sentences properly and logically.
      • If you have multiple issues, order them one by one, and explain each one clearly.
      • Provide your interpretations of what might be causing the issue so that they can have an idea.

      The right time to get started with your business is now. SellerApp makes it easy to understand the market, customer dynamics, and product building, to keep your Amazon sales in a supercharged model.

      Related Content

      Amazon Messaging For Buyers

      As a buyer, all you need to do to contact the seller is to send them an email. The seller can then view the received message in the message center, or through their associated business email address.

      Amazon tokenizes the senders email address with marketplace.amazon.com after their name. The seller can reply to the buyer using their email client, and Amazon will automatically tokenize it.

      As you can see, Amazon tracks all the messages and they get a copy of each. The official explanation is that Amazon uses tokenization to protect both the buyers and sellers privacy, and they store messages to resolve issues if necessary.

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