Sending Information To Customer Service
Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. For example, if you made a payment for your seller fees but it isn’t shown on your account, we might ask you to send us a copy of your bank or card statement.
The fastest and easiest way to send us your documents is to scan all of the documents and email them to us electronically. If we’ve asked you to send us documents, we should have sent you a link to another Help page where you can upload the documents.
To upload your documents:
Manage Common Selling Issues With Seller Help
Seller Help is a self-service resource that lets you conveniently manage refunds, returns, Item not received and Item not as described cases, and other common selling issues all in one place. Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues without delay.
With Seller Help, you can:
- Manage refunds, returns, and Items not received and Item not as described cases all in one place.
- Submit requests to eBay to review feedback and defects for removal.
- See your recent policy notifications, including anything that went wrong and what you will need to do to correct an issue.
- Report buyers who abuse eBay policies.
Contact Methods That Have Disappeared
It is true that channels that used to be available to reach eBay were gradually buried deeper and deeper in the eBay pages and have been discontinued on the main U.S. site. These include the following:
- Live Chat: eBay, at one stage, had a live chat system that was prominently placed on every eBay page. However, links were later buried in help pages and, now, eBay’s live chat is officially defunct.
- Direct Email: It was also possible at one time toemail eBay directly from your private email account using convenient addresses such as “firstname.lastname@example.org” and to obtain a response.
- Unity Across International Sites: Some international sites still have these links or options, but many do not. Although eBay handles most international customer support in the same facilities as U.S. support, agents helping international users generally indicate that they do not have access to U.S. accounts in their system.
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Start Using Seller Help
Step 1. Click on Try it now.
Step 2. Select a Seller Help option.
Step 3. ExampleManage your Returns and refunds.
- How do I access Seller Help on desktop?
You can access Seller Help by entering ebay.com/sellerhelp into your desktop browser. Or you can find Seller Help by going to Help & Contact at the top of any eBay page and clicking the Try it now link on the Seller Help banner.
- How is Seller Help different from Seller Hub, My eBay, or the Resolution Center?
Seller Help is a self-service resource to manage your refunds, returns, and Item not received and Item not as described claims in one convenient location. Well add more functionality in the future, such as managing unpaid items, canceled transactions, and chargebacks. As before, you can use these features in Seller Hub, My eBay, and the Resolution Center. Seller Help gives you an easier way to access all the functionality in one place.
- Do I have to use Seller Help?
No. You can still use Seller Hub, My eBay, and the Resolution Center, just as before. However, the same functionality is available in Seller Help. If you find that Seller Help isnt for you, theres no need to opt outsimply stop using it.
How To Contact Ebay Resolution Center
The eBay resolution center may be your best option to sort out issues specifically between buyers and sellers. Inside the eBay resolution center, youâll find resources specifically for buyers and sellers regarding transactions. In the resolution center, eBay customer support provides information and acts as a sort of mediation service when issues do arise.
If you have an eBay complaint, you might start by finding the specific purchase in your account through the eBay.com resolution service. The links provided will take you to your bought and sold items where you can see unpaid invoices or items shipped.
When you drill down into specific transactions, you are presented with options for how to contact or call eBay. In some cases, you may find options for an eBay email. You may be able to cancel eBay transactions or send additional messages to sellers as well.
The options inside the eBay.com resolution center will be specific to the type of transaction youâre concerned about. In many cases, you may get more targeted support working through the resolution center than by calling a generic eBay phone number.
Rebecca Garland, M.S. is a business and education writer. She holds secondary teaching certifications in six areas, has a degree in Business, and earned a Masterâs degree in Library and Information Science. As an expert, Rebecca has been working with international clients since 2005.
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Alternatives To Contacting Ebay
For many issues, contacting eBay directly may not be your best option. The eBay community is a strong one, and, in many cases, you are more likely to get useful answers by going to the following:
- eBay discussion boards: If your question is category-specific or region-specific, you will probably get reasonable help or answers from people that tend to know more than eBay’s own customer service representatives by posting on eBay’s discussion boards.
- eBay Knowledge Base: This is also true for eBay’s Knowledge Base, formerly called the Answer Center, which is basically eBay’s shadow customer service system, powered by the eBay community and a few eBay staffers that pop in and post every so often. The Knowledge Base is easy to use and more helpful in many cases than eBay customer service.
How To Get In Touch With Ebay
You can contact eBay Customer Service in the following ways:
- Select Contact us at the bottom of this page
- Scroll to the bottom of any eBay Help article and choose a contact option
From time to time, our wait times may be longer than usual. To get your answer now, we encourage you to search our Help pages for information first. If you still can’t find what you need, scroll to the bottom of most Help pages to see ways of contacting us.
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How To Contact Ebay Customer Service Via Email
For a more general complaint, however, the automatic help chat feature redirects you to the eBay customer service number and give you the option to have the company call you. If you choose the relevant issue from the eBay support menu, you may see an option to email the company for specific issues. Otherwise, you will find the most eBay help by chatting with an agent, having the company call you, or calling the company directly.
One eBay.com user explained his issues with limited communication options in a video review. In his eBay complaint, the user explained that he had decades of positive feedback on the website, but had his account banned for life after a customer complained to the company rather than him.
Additionally, when he tried to contact eBay.com about the issue, he finally got some answers after âchatting with 2 customer support reps who both said I am banned and they cannot disclose why due to eBay policy.â Despite positive ratings on all of his eBay orders, the user was cut off from the service and no email was ever sent.
Best Practices For Calling Ebay Customer Service
If you are calling eBay regarding a transaction between yourself and a buyer or seller, keep in mind that eBay expects buyers and sellers to try and work out their issues independently.
However, if a good-faith attempt at resolving the issue with your buyer or seller isn’t working, a call to eBay customer service may be in order. Before calling, make sure that eBay customer service is open. eBay provides phone-based customer support from 5 AM to 10 PM Pacific time every day of the week.
eBay asks that you use its website when calling so that it can appropriately direct your call. Visit the contact page on eBay and click on the “Call Us” link. From there, you’ll be taken to a series of menus that list common reasons for calling eBay.
Eventually, you’ll be prompted to click on your reason for contacting eBay. From there, you’ll be provided with a number to call and an identification code that you should enter into the eBay phone system for a fast response.
This page will also provide you with an estimated wait time to speak to a live person. If you don’t want to wait, you can go back to eBay’s main contact page and request a callback at a time that is convenient for you.
It is important to have all relevant documentation in front of you when contacting eBay by phone. This includes correspondence between yourself and the other party, screenshots of the product and its description, tracking numbers and proof of payment.
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What Is Ebay Customer Service Email
To contact eBay customer support via email, go to eBay.com. Scroll down to the bottom, and choose Help and Contact from the menu. You will be led to a help page. Scroll down on the help page and click on the Contact Us. Choose the category you need help with and follow the prompts provided on the next pages. Eventually, you will be given an email us option. Log in to your account if you havent yet, fill the form provided, and then submit.
What Is The Affiliation Between Ebay And Gethuman
GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman’s relationship is with consumers and not with eBay or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.
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Ebay Help Desk Contacts
It looks like youre trying to reach Ebays customer service team. Unfortunately, were not associated with Ebays support team. We are two entirely different business organizations. However, to make your life a little easier, weve researched Ebays website and found the following customer support contact details. Please get in contact with Ebays representatives by reaching out to them directly using the contact information below.
Check Out The Products Mentioned In This Article:
1. Log into your eBay account.
2. Click “Help & Contact” in the very top menu bar in the top left of the screen.
3. Scroll down and click on the topic that aligns with your issue.
4. Browse and select the issue you’re facing.
5. Click the Help article you think will answer your question.
6. If the article doesn’t solve your issue, scroll to the bottom of the page and select which method of contact you’d like to use.
7. If you don’t see a method you’d like to use, go back to the Help portal’s main page.
8. Scroll to the bottom of the page and select your preferred contact method under the “Need more help?” section.
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Is It Still Possible To Contact Ebay Directly
It is still possible to contact eBay and talk to a customer representative. Search “contact eBay,” and you will find a telephone number for customer service: 1-866-540-3229. According to some accounts, the wait time for this number is typically three minutes. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. The wait for this number is typically around seven minutes.
For technical support, eBay has on-line technical support, and a response is typically received within 24 hours. For online customer or technical support, eBay users can contact the online Helpdesk.
How Does Ebay Work
When eBay.com was first introduced, it was strictly an online auction. Very soon, however, the business model expanded, and eBay.com became not just an auction site, but also a prolific platform for buying and selling.
Sellers bring new or previously used merchandise ranging from figurines to RVs and vehicles and set a price or set up an auction. Buyers use the eBay search feature to look for the specific item they want and either bid or pay for the item like any other retail site. The seller then ships the item to the buyer.
There are quite a few moving parts in a transaction, and that is why so many customers look for eBay support. Unfortunately, like any website that brings buyers and sellers together, some are unethical. Many eBay complaints include issues with the buying and selling process. But many other negative eBay reviews have concerns about the platform or account issues. Still, others have questions about simply how to handle eBay returns.
eBay customer service fields complaints about purchased items that never arrive and payment issues. The most prominent articles in the eBay help section are about payment issues and hacked accounts. These are common issues customers complain about when they contact eBay.
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How To Contact Ebay Customer Support By Phone
The eBay customer service number is not readily available on the companyâs website. If you dig through the help section in search of the eBay phone number, youâll eventually find options to chat with the company or have the company call you. The website does post the expected wait time for both of those options on the contact eBay page.
While the company offers to call you, many eBay reviews express frustration with trying to contact the company on their own terms. Customers want to call eBay directly. While it might not be heavily publicized on the website, there is an eBay phone number available for customers to use. You can reach the eBay resolution center by calling 348-9519 for general customer service, 961-9253 for hacked accounts, or 643-1607 to report fraud.
Reaching eBay.com customer service by phone can be tricky, as one customer discovered. In his review , the frustrated customer explained that his credit card was used fraudulently. Yet despite calling the various eBay phone numbers, the poster has not been able to reach a live representative, even a month later.
I have called several numbers found on the internet and NONE has been a good contact number. There is NEVER a LIVE agent available to speak with me.
What’s The Connection Between Ebay And Gethuman
GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer eBay’s emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that’s what powers this endeavor!
eBay Contact Info
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