Navigating Ebays Policy Against Contact Information In Messages
eBay sellers who include prohibited info in messages experience send errors and worse. Learn how to navigate this policy to keep your account running smoothly.
Here at Replyco, we are dedicated to helping online sellers succeed. Thats why we constantly monitor whats happening in the world of eCommerce. Recently, weve noticed a recurring problem for eBay sellers. It seems more and more sellers are experiencing eBay message rejections and account issues due to the inclusion of contact information and unsupported file types.
As some of you know, eBay prohibits phone numbers, email addresses, website links and any other contact information from being included in messages from sellers to shoppers. The marketplace also disallows attachments of any kind besides image files . Lets explore the risks for users who unintentionally violate this policy and how Replyco can help.
The Text Of The Email
Once the 7 days have passed, your account will automatically be reinstated, including full use of messaging and listing search page exposure. However, if you are currently an eTRS member, your status will be downgraded and re-evaluated upon the next monthly review cycle. Please keep in mind that if you dont follow this policy in future, your account could be suspended, and you may be assessed a fee.
We are only too aware here at Tamebay that at times eBays messaging system simply isnt up to scratch when selling custom made items for which you need contact information or images for personalising items. Sadly we dont have a solution for you but our best advice is not to attempt to circumvent eBays prohibition on including contact information in eBay Messages.
Getting a selling restriction, your listings ended or hidden in search and losing eTRS wont help the situation and will simply cut your income off.
Type The Ip Address Of The Website
When you type the name of a website into your browser, it is converted into an IP address. This occurs because computers have no idea what names are it has to convert them to an IP address using a Domain Name Server .
This knowledge comes in handy if the firewall is looking for domain names instead of IP addresses. By typing the number into the address bar, you can visit the webpage without informing the firewall that you’re going there.
Unfortunately, it’s not apparent what each website’s IP address is. You can use WhatIsMyIPAddress‘s lookup tool to find it.
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Url Conditions And Rule Order
Position URL rules after all other rules that must be hit.
URLs can belong to more than one category. It is possible to want to allow one category of websites and block anotherwhether explicitly or by relying on the default action. In this case, make sure you create and order URL rules so you get the desired effect, depending on whether the allow or the block should take precedence.
Contact An Ebay Member Form
Click any eBay members user ID and then click Contact Member to send an email via eBays mail server. This is useful if you suspect that another members spam filter is deleting your mail, since its likely to approve all email originating fromeBay.com. However, since successful delivery relies on the registered email address in the recipients eBay account, this wont help if the recipients address is wrong.
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Sneaky Tricks To Exploit Sellers’ Slip
Some sellers make basic mistakes, leaving goods going for bargain money .
As well as spelling howlers, another rookie error is leaving out key details or getting them wrong . At this point, many buyers give up as it’s too much hassle. So contact the seller to fill in gaps. They might not bother with the extra faff of adding it to the listing, so you might be the only one in the know.
Spotted a Fabergé egg listed as a “nice metal egg decorated with enamel”? It’s worth knowing eBay only lets sellers do major edits to their listings before the first bid is received.
Once bidding starts, they can only add small updates. So if the start price is low, say 99p, bid before the seller cottons on. Then it will be too late to properly fix it.
Outbid Don’t Write It Off
Missed out on a desired item by pennies? Don’t give up hope. As every seller knows, sales sometimes fall through when buyers change their minds.
Send a friendly message such as: “Hi, I’m interested in your limited edition game. Please let me know if the sale falls through.”
They may send a second-chance offer, which are sent out by sellers to unsuccessful bidders if the winner fails to pay up. If you forgot to bid and the item didn’t sell, ask them to relist it at an agreed buy-it-now price.
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Pay By Card Or Paypal
Avoid sending cheques and never use money orders. It’s much harder for scammers to vanish with your cash when you use a card or PayPal and it means you’re covered by eBay’s Money Back Guarantee scheme. If an item is faulty, counterfeit or non-existent, you’ll be far more likely to see a refund.
Wait, so eBay and PayPal aren’t the same company? Nope. They ‘divorced’ and now trade as two separate companies. It doesn’t affect eBay buyers.
Paypal purchases aren’t covered by Section 75
Usually if you pay on a credit card for items that cost £100+ you get valuable extra protection. This is because Section 75 of the Consumer Credit Act 1974 says if you pay for something costing between £100 and £30,000, specifically on a credit card, the card company is jointly liable with the retailer.
However, using PayPal scuppers these Section 75 rights. This isnt so much of an issue on eBay, as theres no option to pay directly a seller directly anyway. Yet as an ever-growing number of retailers now encourage customers to pay via PayPal, its worth being aware. Read Martins full Warning! Dont use PayPal to pay on a credit card guide for more.
Know Your Consumer Rights
Buy from a trader a person who makes or sells goods bought with the intention of resale and you have the same statutory rights as when buying from a shop. This means your goods must be of satisfactory quality, fit for purpose, and as described. See the Consumer Rights guide for more info.
This applies to both new and second-hand items. It should be easy to tell if someone’s a trader look for “registered as a business seller” on their profile. With private sellers it’s caveat emptor, or ‘let the buyer beware’. Buyers’ only rights under law are that the product is fairly described and the owner has the right to sell it. There’s little legal comeback.
It’s also worth noting that under eBay’s Money Back Guarantee buyers are eligible for a refund if the item’s not as described, ie, if it doesn’t match the seller’s description of it.
Your right to change your mind within 14 days
Buy from a business seller using an auction or the buy-it-now button, and Consumer Contracts Regulations also apply. Under the regulations, buyers who want to return something they’ve bought online even if they’ve just changed their mind have 14 working days after the date of delivery to notify the seller. You’ll be able to get a refund for the item plus the cost of the least expensive delivery option. If you chose a more expensive delivery, you’ll have to cover the difference.
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Don’t Be Duped By Fakes
While eBay has a ‘flag and remove’ policy to help identify fakes, it’s hard for it to stay on top of all knock-offs.
Some of the most commonly faked goods include Tiffany jewellery, GHD hair stylers, designer handbags, Ray-Ban sunglasses, branded golf clubs, celebrity autographs, Ugg boots and Montblanc pens.
If you’re buying these or other big-name brands, do your research first. Carefully check sellers’ feedback and post on the forum’s eBay board to garner others’ opinions. Be especially wary of overseas sellers or branded items that seem especially cheap.
The more unprofessional the photos, the better. Scammers often lift professional photos from brands’ sites legit sellers usually take photos of the item at home.
New To Ebay Buy Some Small Items To Start Learning The Ropes
In its essence, eBay’s just a marketplace. While it’s easy to snap up a scorcher, it’s just as easy to get burnt.
So it’s a good idea for newbies to learn the ropes by bidding on a few small items, such as books or pants. This way, you can learn how the bidding system works before graduating to more costly wares.
Want to check if an item’s legit? Why not post it on the MSE Forum’s eBay board? Experts in there will tell you whether it looks dodgy.
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Find Auctions Closing In The Dead Of Night
Listings that finish at anti-social times often get fewer bids, so sell for less.
To locate auctions that finish in the dead of night, use BidKit’s Night Time Auction search.
Don’t fancy burning the midnight oil? Combine this trick with auto-bidding tools that bid on your behalf while you’re deep in the land of nod.
Set The Filter Criteria
The first thing to do when creating a filter is to tell Gmail what kinds of messages you want it to look for. You can do this by setting search criteria for the filter.
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How Does Replyco Help
Even if you and your staff are well aware of eBays message sending policies, we want to make sure you have extra safeguards in place. After all, mistakes happen, and you dont want your customer service or eBay account to suffer because of them. Thats why were excited to announce a new error tracking report.
If youre a Replyco customer and you send an eBay message that results in an error, you can quickly identify those messages using the Error After Sending report, as long as eBay has communicated the error with Replyco. Please note, that it is not uncommon for eBay to hold a message in review without delivering it to your buyer and without generating an error message.
Once you go into those messages, you will see a red Error label above the rejected message. Hover over that label to view information about why your message was rejected. You can then remove or correct any prohibited information or file types and resend.
Lastly, we have also just implemented a new functionality into the Replyco system that automatically converts any PDF you attach to an eBay message into an image file. This ensures delivery of both your message AND your attachment.
These are just some of the many ways Replyco helps you stay on top of your customer messaging. To learn more about the latest features and improvements, as well as whats in store next, visit our Public Roadmap.
HELPDESK FOR EBAY SELLERS
Manage eBay Messaging, Cases & Feedback
About the author:Jodi Gaines
Uncategorized Or Reputationless Urls
When you build a URL rule, you first choose the category you want to match. If you explicitly choose Uncategorized URLs, you cannot further constrain by reputation.
You cannot manually assign categories and reputations to URLs, but in access control and QoS policies, you can manually block specific URLs. See Manual URL Filtering.
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Bypassing 2fa Using Earlier
Some platforms offer the possibility for users to generate tokens in advance, such as a document with a certain number of codes, to be used later for bypassing 2FA.If an attacker gets access to the document, they can easily use it to bypass 2FA, assuming that they also have the password of the user.
Bypassing 2fa Using Social Engineering
In this case, too, we assume that the attacker has a hold of the userâs username and password.To attain the 2FA code, the attackers could send an email to you with a made-up excuse to request the verification code that was sent to your number. Once you send them the code, the attacker will be able to bypass the 2FA.
Even when the attackers donât have your username and password, they could bypass 2FA by getting you to click on a link and go to a phishing website that mimics a real website, such as LinkedIn. The email would look like it comes from the service provider itself.When you provide your login credentials on the fake page, the hacker can use it to sign in on the real website. At that point, you receive a code, and once you enter it on the fake website, the hacker gets the code as well. They can then successfully breach your account.
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What If It’s Got A Reserve
Sellers occasionally list goods at a rock-bottom figure, but set a reserve, a hidden minimum price. These listings say “reserve not yet met”. The seller hopes the low price will attract bidders, but don’t want to part with it for that amount.
Avoid wasting your time by asking the seller what the reserve is. They may tell you where to go, but it’s always worth a shot.
If you bid and don’t meet the item’s reserve price, you can bid again without waiting for anyone else to bid against you. If you submit a bid over the reserve price and no one else bids higher, you’ll only pay the reserve.
Buying Or Selling Off Ebay Is Not Allowed
Contacting another eBay member with a request to purchase or sell an item outside of eBay’s auction structure is a violation of eBay rules. If you attempt to buy or sell this way, you will likely find your trading privileges reduced or restricted. Keep in mind that mail sent through the forwarding system is looked at by eBay before it’s seen by the other party.
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